CGV: General conditions of sale
These conditions define the contractual relations between the Internet user or natural person referred to as "the client", whether private or professional, and Carine Mansari, referred to as "the seller", and regulate all the steps necessary for the signing of ordering on the website L'atelier des Comètes, referred to as "the site". The buyer by ordering on the site of L'atelier des Comètes, undertakes to accept these conditions without reservation.
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Products
The products sold are those present on the site at the time of the order and are offered within the limits of available stocks. The seller reserves the right to cancel the order when a product is missing, this does not engage its responsibility. and will not give the right to any compensation. The products are described with the greatest possible accuracy. However, if errors or omissions occur in the presentation, the seller cannot be held liable. The photographs of the products are taken for information only, they may differ in terms of colors and in no way engages its responsibility.
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Price
The prices are presented in euros HT, as an auto-entrepreneur, the seller does not invoice the VAT art.293B of the CGI. For environmental reasons, the invoice is in digital format but a paper invoice can be attached to the order on request.
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Ordered
To be able to buy a product, the customer must be of legal age, have legal capacity or for a minor must be able to justify the agreement of his legal representatives.
The customer who wishes to order products on the site, must register by filling in all the empty fields of the registration form.
The customer will carefully check all his personal information:his contact details, the delivery address, the contents of his basket, the articles, the size, the color and the prices.
The customer declares to have read the general conditions of sale and the rules of confidentiality before the validation of his order.Any order, from the click of validation, constitutes express and irrevocable acceptance of the prices, the delivery costs and the description of the All the data provided via the registration form and the recorded confirmation will constitute proof of the transaction. An order confirmation will be sent by email, for any problem encountered when placing the order, the customer can contact the seller at 06.30.90.99.40 or by email atelierdescometes@gmail.com
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Payment
Secure payment is made by credit card on the Stripe or Paypal platforms. The operating conditions of payment platforms depend on Stripe and Paypal partners. For any problems encountered when placing an order, the seller will not be held responsible. The seller remains the owner of the products delivered until their full payment by the customer.
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Delivery
La Poste: sending in metropolitan France and overseas zone 1 is done by letter followed according to the post office deadlines. The tracking number will be sent to the customer at the time of sending. Shipping to international and overseas zone 2 is made in priority letter only according to the deadlines of the post office and only in the countries indicated on the site. The seller will cancel any order towards a country of delivery which is not indicated on the site. The parcel will be packaged and sent in a bubble envelope.The seller is responsible for delivering the package to the customer within a maximum period of 30 days.
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Drive pick-up: the customer must wait for confirmation of a pick-up time before coming to pick up his order and he must follow the withdrawal instructions given by the seller.The customer must provide a valid phone number so that the seller can contact easily to arrange a withdrawal time. In case of hindrance or delay, the customer and the seller must leave a message to notify each other.
When picking up, the customer will not have to get out of his vehicle, the package will be delivered to him through the vehicle window, respecting the barrier gestures. If the client is without a vehicle, the seller will deliver the package to him in the same way. The customer and the seller undertake to respect barrier gestures (wearing a mask, hydroalcoholic gel and social distancing).
The risks are borne by the customer from the moment the products have left the seller's address.
In the event of damage due to transport, a reasoned protest must be made to the carrier within 3 days of delivery; in the event of delays: due to the carrier (strikes, lost packages, force majeure, bad weather, confinement ...); due to a wrong delivery address provided by the buyer when ordering; due to a technical problem on the platform of the site La Poste, the seller cannot be held liable, no compensation can be claimed.
In case of return of the package due to a wrong address, for a new shipment, the shipping costs will be re-invoiced.
Shipping costs include the postage rate in effect at the time of the order and packaging costs.
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Withdrawal and return
The customer has a period of 14 days from receipt of his order to exercise his right of withdrawal. The request must be sent either by email to latelierdescometes@gmail.com or by mail to L'atelier des Comètes, 7 chemin du Berlin, 90340 Chèvremont.
The customer must indicate in his request: his name, his address, his telephone, his email, the number of the order, the references of the articles concerned, the price of the articles and the reason for the return.
The items must be returned in perfect original condition, unworn and in packaging ensuring proper return to the same address (relay returns will not be accepted). The parcel must be sent with tracking and the customer will provide proof of sending (photo of the parcel's shipping label, tracking number). Return costs are the responsibility of the customer.
After receipt and verification of the items the refund will be made in the same way as the purchase, unless the customer prefers a credit on the site. An exception will be made for personalized items at the customer's request, these items cannot be resold, due to their personalization, will not be refunded.
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Guarantee of conformity
The seller is required to deliver a compliant product, that is to say suitable for the expected use and corresponding to the description given on the site. In the event of non-compliance, the customer may request the replacement or repair of the product from the seller. However if the cost of the customer's choice is disproportionate taking into account the value of the product or the importance of the defect, the seller may reimburse the price of the product without following the customer's choice and to do so within 30 days. upon receipt of the returned product.
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Hidden defect guarantee
The products supplied by the seller benefit from the legal guarantee provided for by article 1641 of the civil code. The defect must be prior to the sale and make the products unfit for use. The buyer will make his request as for a return ( see withdrawal and return). If it turns out that the defect does fall within the warranty, after receipt of the products, a refund will be offered.
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Confidentiality rules
When the customer places an order on the site or uses its services, the seller collects, uses and shares his personal information, including by using cookies.
Information is collected:
-to provide its services such as order processing, to contact the customer, to resolve a dispute, to provide customer service.
-When the customer gives his explicit consent to the seller, which he can revoke at any time (eg the newsletter)
-To meet a legal obligation (eg: conservation of information on purchases in the tax framework).
Sharing and dissemination of information:
Information is shared for a very limited number of reasons and circumstances. The seller uses certain third parties to carry out actions or provide services (eg post office). But also for compliance with legislative and legal obligations; to enforce its conditions; to manage any fraud or illegal activity, any technical or security problem.
Data retention:
The seller retains the information for as long as necessary to provide its services to the customer and for the purposes established in its confidentiality rules.
Contact :
In accordance with the GDPR, which came into force on May 25, 2018, the customer has the rights to query, access, modify, oppose and rectify his personal data. By adhering to these general conditions of sale, the customer agrees that the seller collects and uses his data for the performance of this contract.For all questions and requests for access to his data, the customer can contact the seller through customer service: atelierdescometes@gmail.com or at 06.30.90.99.40
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Intellectual protection
Any total or partial reproduction, modification or use of goods for any reason whatsoever is strictly prohibited. The domain name, products, software, videos, texts, images, all elements of the L'atelier des Comètes site are and remain the intellectual and exclusive property of Mme Mansari Carine, independent entrepreneur, registered in the directory of trades, of the chamber of trades and crafts of Franche-Comté under number: 520 279 589 RM90
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Litigation
Any dispute relating to the interpretation and execution of these conditions of online sale is subject to French law.
In the absence of an amicable resolution, the dispute will be brought before the competent courts of Belfort.
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The Comets Workshop
Carine Mansari
7 Berlin Road
90340 Chèvremont / France
06.30.90.99.40
SIRET: 520 279 589 00029